Today I have been burned with UltraHosting.
They want me to pay $75 just to boot a rescue CD on my machine which failed to boot a new kernel, around 24 hours ago (it has failed, because they initially set only 46mb to my /boot/ partition, which is not enough for modern kernels). So basically, my data is being held hostage for a $75 ransom, until next month where I am entitled to another 15 minutes of free support. Then I will be able to ask them to spend the 2 minutes to boot a rescue CD. Then I will be able to SSH into the box, and get my data.
Besides, Their support staff takes hours to respond, their billing staff even longer, and they are not helpful at all, leaving you on the edge, eating your own fingernails. I mean, around 18 hours until receiving the answer from them that they won’t help me without me paying the $75…??
Why anyone works with them is beyond me, especially when there are so many superior competitors in the market, with Remote Boot and KVM-IP features (Hey, With those features I could have fixed my own server in less than 10 minutes! been there, done that!).
Goodbye Ultrahosting… and “good luck” surviving as a hosting company…